The festive season is fast approaching and, with parcel volumes already steadily increasing, it’s our goal to ensure that you receive your parcels on time. With Christmas around the corner, we’re implementing a number of initiatives employing additional resources and utilising new technology to best manage the increase in demand for our services.
• Extending our normal operating hours and introducing more vans to our fleet to manage increased demand;
• Providing you with detailed delivery information through our online track and trace functionality;
• Operating a dedicated Customer Service Centre to assist with any queries you may have; and
• Monitoring our systems and optimising our freight delivery processes to make sure that they’re running smoothly.
To be ahead of the rush this year, we would encourage our partners to begin their Christmas preparations early and, where possible, place any online orders before December. While Fastway Couriers always strives to deliver your parcels on time, being prepared can make a big difference.
For those customers who may not be home to receive deliveries or are looking to send a parcel while avoiding queues, we also have a solution for you.
Parcel Connect is a convenient alternative to postal or traditional courier services. With Parcel Connect, you can send, collect and return parcels via your local Parcel Connect agent at a time that suits you. Your local Parcel Connect agent may be a newsagent, corner store or petrol station, any business with extended operating hours, allowing you to skip the queues at the post office and deal with your parcels outside the 9am to 5pm restrictions. Jump online to find your nearest Parcel Connect agent location.
This means if you miss your delivery, your Courier Franchisee will drop it off at your local Parcel Connect agent, eliminating the hassle of organising a re-delivery and ensuring you and your loved ones receive your parcels on time this Christmas.
Our service is particularly useful for sending Christmas gifts as we have fantastic low rates, full track and trace and an extensive network across Australia. Simply visit our Parcel Connect website to arrange a send, print and affix the label to your parcel, then drop off your parcel at your local Parcel Connect agent and your local friendly courier expert will pick it up.
At Fastway Couriers, we go the extra mile to deliver each parcel. We look forward to delivering Christmas cheer to customers around Australia in the coming weeks and months ahead.