Last night, Fastway Couriers was named the winner of the ‘2015 International Franchisor of the Year’ category at the Franchise Council of Australia’s (FCA) Excellence in Franchising Awards, which took place at the RACV Royal Pines Resort, Queensland. This highly coveted accolade recognises Fastway Couriers’ continued efforts to attain overall efficiency, its commitment to excellence and its successful sales growth.
The annual award is given to one international franchise in recognition of its success in Australia, focusing on the company’s insight into the market and ability to refine its business model and services to meet the needs of local consumers, employees and franchisees.
Fastway Couriers impressed the judges with its system of observing global trends to develop local business strategies, including its understanding of the rising importance of online retailing in Australia, which led to the adaption and implementation of its internationally proven Parcel Connect and eBay Portal services. Fastway Couriers’ franchisee recruitment, support and training, as well as its management of resources and its financial success, also helped the friendly courier experts to secure this prestigious accolade.
Richard Thame, Chief Executive Officer (CEO) at Fastway Couriers Australia, said,
“To be recognised by the FCA is a true honour. This award highlights all the early mornings, hard work and continued dedication of our staff, Courier and Regional Franchisees. They work tirelessly to delight our customers and make their businesses a success. At Fastway, we’re extremely passionate about our excellence in customer service and our ongoing investment in innovative technology to ensure that our parcels are delivered on time and with the utmost care.”
Fastway Couriers’ success over the year (2014/15) has been astounding. The friendly courier experts have a strong focus on developing effective service offerings in order to meet the growing demands of their online retailer customers, and delighting their customers at the door, which has proven to be an extremely effective strategy.
“We were pioneers of franchising within the courier industry and we continue to push the boundaries of parcel delivery, particularly in the online retailing space. The benefit of being an international franchise is that we can take best practice from our colleagues overseas and refine and bespoke them to support our Australian customers and franchisees. What we have achieved at Fastway Couriers is truly down to our dedicated team and our loyal customers. We are excited about the future and watching our customer-driven business grow from strength to strength,” said Richard.